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29 October 2020
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ITU is the leading United Nations agency for information and communication technologies, with the mission to connect the world. To achieve this, ITU manages the radio-frequency spectrum and satellite orbits at the international level, works to improve communication infrastructure in the developing world, and establishes global standards that foster seamless interconnection of a vast range of communication systems. ITU also organizes global Telecom events bringing together the most influential representatives of government and the private sector to exchange ideas and knowledge for the benefit of all.
Date of Issue: 3 July 2017
Vacancy Filled
Applications from women are encouraged
Functions: Head, Corporate Communications Division Post Number: PM04/P5/248
Deadline for Applications (23.59 Geneva CH) : 3 September 2017 Duration of Contract:  2 years with possibility of renewal for 2 additional years  
Type of Appointment: Fixed-term Appointment Duty Station:  Geneva, Switzerland
Grade: P5
The General Secretariat directs all the administrative and financial aspects of the Union's activities, including the implementation of the provisions of the administrative regulations on operational questions, the dissemination of information on telecommunication matters for operational and other purposes, the provision of legal advice to the Bureaux of the Union and the departments of the General Secretariat, logistic support to the Union's activities including conferences, the coordination of the work of the Union with other international organizations, the dissemination of information to the Member States and Sector Members, press, corporate and individual users of telecommunications and the general public. The General Secretariat is also responsible for the organization of world telecommunication exhibitions and forums.
Organization Unit:
Within the General Secretariat, the Strategic Planning and Membership Department (SPM) advises the Secretary-General on strategic challenges and their implications for the Union in the fast evolving telecommunications/ICT environment; develops forward-looking strategic proposals to the ITU management team with a view to ensuring that the organization meets the objectives assigned by the membership; plans and coordinates the corporative and strategic activities with a view to ensuring their accordance with membership objectives; organizes and provides secretariat services to the Plenipotentiary Conference, Council, and other meetings in the general secretariat in order to achieve a high level of involvement from Member States and Sector Members, develops and maintains sound relations with Member States, Sector Members and other entities, the UN and other international organizations. The Department is also responsible for providing expert advice on communication and promotion strategies and for developing and implementing the Union's corporate communication plan in cooperation with the three Sectors with a view to promoting ITU leadership in the field of telecommunications and ICT.
 Duties / Responsibilities
Under the direction of the Chief, Strategic Planning and Membership Department, the incumbent is responsible for the development, management and delivery of a multi-focused communications programme involving a variety of products, services, activities and events. More specifically, he/she will:
  • Provide the leadership and direction in the development and implementation of a comprehensive modern communications strategy to further the corporate image of ITU as the leading United Nations agency in information and communication technology for social and economic development.
  • Develop and implement modern media strategies around substantive campaigns and projects engagement with targeted audiences and the general public. Evaluate the overall effectiveness of the communications and media strategy and activities and make needed changes in approach and technique.
  • Oversee all communications functions and prioritize modern communications with special attention to leading and developing the continued integration of all communication activities and functions including social media, visual communications, editorial, content development, media outreach and branding.
  • Lead and motivate staff of the Corporate Communications Division; participate in senior management committees; provide expert advice to senior management on all public information, corporate, reputational and marketing communications issues.
  • Work closely with all Bureaux to ensure that their messages are communicated effectively. Plan and conduct the promotion of special campaigns and events, anticipate publicity and promotional needs. Develop sophisticated, worldwide media campaigns with innovative promotional and publicity techniques.
  • Undertake the creative conceptualization for a variety of broadcast, social media, multimedia projects and visual storytelling in a global arena, from pre-production through final realization and placement in traditional marketing communication formats and on websites, social media sites, blogs, online communities and other interactive platforms.
  • Oversee the ongoing branding exercise at ITU which aims to modernize and standardize ITU branding and visual identity.
  • Work closely and actively with local, regional and international media to develop an accurate understanding of ITU activities and mandate to ensure the Union's communications with its membership, through ITU News and other corporate publications, help provide a better understanding of the Union's message; work with the United Nations Communications Group to identify and support cross-promotional activities for ITU activities and strategies within the UN system.
  • Represent the organization at international conferences, meetings and symposia concerned with media, marketing communications and journalism issues.
  • Act as Chair of the ITU Intersectoral Communications Group and ITU Website Editorial Board. Critically review and make recommendations to improve content, architecture and design of website as a media communications tool.
  • Additional activities that may be required to ensure the success of the work team.
  • Managerial: is proactive in developing strategies to accomplish objectives. Empowers others to translate vision into results. Anticipates and resolves conflicts by pursuing mutually agreeable solutions. Drives for change and improvement; does not accept the status quo.
  • Communications including digital media: Highly developed communication (spoken, written, public speaking and presentational) skills, including the ability to convey and present sensitive issues/positions and the ability to present and defend difficult positions to senior officials. Professional writing and editing skills. Understanding of the channels, tools and technology to deliver effective communication with the right messages to the right audience, maintaining knowledge of trends in technology and digital communications.
  • Planning and organization: Ability to implement and supervise programme activities consistent with agreed strategies; ability to identify strategic issues, provide analysis and solves problems; ability to work to tight deadlines and handle multiple concurrent activities; ability to plan and organize own work plan and the work plans of others under his/her supervision.
  • Judgment/Decision-making: Mature judgment and initiative, imagination and resourcefulness, energy and tact; proven ability to provide strategic direction, to plan and establish priorities, and to ensure an effective work structure to maximize productivity and achieve goals.
  • Teamwork: Strong interpersonal skills and ability to establish and maintain effective working relations with people in a multicultural environment with sensitivity and respect for diversity. Works collaboratively with colleagues to achieve organizational goals.
  • Qualifications required
    Advanced university degree in media, public relations, communications, digital media or a related field OR education in a reputed college of advanced education with a diploma of equivalent standard to that of an advanced university degree in one of the fields above. For internal candidates, a first university degree in one of the fields above in combination with fifteen years of qualifying experience may be accepted in lieu of an advanced university degree for promotion or rotation purposes.
    At least ten years of progressively responsible experience in providing expert advice to senior management in a public relations/public affairs service, including experience in public information, public communications, public relations and journalism. At least five years of this experience should have been gained at the international level. An established and active national or international network in the field of communications would be considered an asset. A Doctorate in a related field can be considered as a substitute for three years of working experience.
    Knowledge of one of the six official languages of the Union (Arabic, Chinese, English, French, Russian, Spanish) at advanced level and knowledge of a second official language at intermediate level. Knowledge of a third official language would be an advantage. (Under the provisions of Resolution No. 626 of the Council, a relaxation of the language requirements may be authorized in the case of candidates from developing countries: when candidates from such countries possess a thorough knowledge of one of the official languages of the Union, their applications may be taken into consideration.)
    Additional Information:
    Total annual salary consists of a net annual salary (net of taxes and before medical insurance and pension fund deductions) in US dollars and a post adjustment (PA) (cost of living allowance). The PA is variable and subject to change without notice in accordance with the rates as set within the UN Common System for salaries and allowances.

    Annual salary from $84,721 + post adjustment $73,623

    Other allowances and benefits subject to specific terms of appointment, please refer to http://www.itu.int/en/careers/Pages/Conditions-of-Employment.aspx

    Applicants will be contacted directly if selected for written test. Interviews may be used as a form of screening.

    For further information concerning the Conditions of Employment please click the following link
    Applicants will be contacted only if they are under serious consideration
    Vacancy Filled

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