Home -International Telecommunication Union Committed to connecting the world



e-Recruitment
ITU

   ICT/ DIGITAL ACCESSIBILITY EXPERT (9SSA-2021/BDT-DNS/EXTERNAL)

19 June 2021
 
Display PDF Version
 
Returning Applicants
New Applicants
 
List of closed Vacancies
 
List of current Vacancies
ITU is the leading United Nations agency for information and communication technologies, with the mission to connect the world. To achieve this, ITU manages the radio-frequency spectrum and satellite orbits at the international level, works to improve communication infrastructure in the developing world, and establishes global standards that foster seamless interconnection of a vast range of communication systems. ITU also organizes global Telecom events bringing together the most influential representatives of government and the private sector to exchange ideas and knowledge for the benefit of all.
 
VACANCY NOTICE NO.  9SSA-2021/BDT-DNS/EXTERNAL
Date of Issue: 16 April 2021
Selection in Progress
Applications from women are encouraged
Functions: ICT/ Digital Accessibility Expert
Deadline for Applications (23.59 Geneva CH) : 3 May 2021 Duration of Contract:  70 working days in 3 months  
Type of Appointment: Special Service Agreement Duty Station:  Remote/home based, Various
Grade: To be defined / Other
 
Organ:
The Telecommunication Development Bureau (BDT) is responsible for the organization and coordination of the work of the Telecommunication Development Sector (ITU-D) of the Union which deals mainly with ICT-focused development policies, strategies and programmes, as well as technical cooperation activities, to promote digital inclusion and drive digital transformation at community, country and regional levels. To effectively and efficiently serve the needs of ITU members, BDT is organized into four functional areas:
  • Office of the Deputy to the Director and Field Operations Coordination Department
  • Partnerships for Digital Development Department
  • Digital Networks & Society Department
  • Digital Knowledge Hub Department

  • Organization Unit:
    The Digital Networks & Society Department is responsible for BDT activities in the areas of spectrum management, network development, cybersecurity and emergency telecommunications. This department is also responsible for supporting ITU Member States in their transition to digital societies by providing tools and guidelines to address environmental challenges (in particular, climate change and e-waste), and for promoting innovation, ICT applications/services, digital inclusion and ecosystems, with the ultimate goal to 'leave no one behind'.
     Duties / Responsibilities
    The expert will work under the supervision of the project manager of the Accessibility of Online Job Application and Recruitment Systems project, of the Telecommunication Development Bureau (BDT) of the International Telecommunication Union (ITU), Digital Society Division, with the support of the ITU-D Focal Point for ICT Accessibility; and in coordination of the International Labour Organization (ILO)'s Disability Inclusion Officer and Senior Disability Specialist. Both ITU and ILO will provide inputs and contribute from the perspective of their respective areas of expertise, which will be supported by the Advisory Committee of this project.

    The expert will conduct an assessment report aiming at reflecting the existing levels of accessibility of the online job applications and recruitment systems including related content, by desk research and by consulting seven (7) organisations, including United Nations (UN) entities, private sector companies and public sector organisations (identified by ITU and ILO). The assessment will also involve consultation with end-user validators identified by and from at least five (5) Disabled Persons Organizations (DPOs), proposed by ITU and ILO.

    The assessment will be based on the evaluation of the levels of accessibility of the online job application and recruitment systems of the selected entities. The assessment will also involve interviews with end-users and with Human Resources (HR) departments of the sample organisations (identified by ITU and ILO).

    The expert will ensure that the assessment will include, but not limited to, the following subjects:

    • The compliance of the online job applications and recruitment systems (and their content) with the latest international accessibility standards in line with: W3C (World Wide Web Consortium) WAI (Web Accessibility Initiative) Web Content Accessibility Guidelines (WCAG) 2.1 at AA level.
    • The accessibility of all steps of the online recruitment process in close consultation with their respective HR (and IT where applicable) departments. This will also include an end-user experience evaluation indicating gaps for both the process and system to become optimal.

    The expert should consider in its work development that the purpose of the assessment is to further identify and develop a set of guidelines and best practices to be considered in the design and development of accessible online job application and recruitment systems, by Governments, UN entities, and any other public or private company willing to ensure inclusiveness throughout their online recruitment process to everyone, including to persons with disabilities.
    Note: The development of the guidelines is not part of the work described under these terms of reference.

    In particular, the expert will:

    • Evaluate the compliance of the online job application and recruitment systems and their content, by desk research and by consulting seven (7) organisations, including United Nations (UN) entities, private sector companies and public sector organisations. The evaluation will focus on the compliance with the latest international accessibility standards (e.g., WCAG 2.1), and consider the inputs received from the respective HR (and IT where applicable) departments of the assessed organisations, as well as end-user experience evaluation indicating gaps for both the process and system to become optimal. This could include interviews, surveys, and other evaluation techniques, tools, and methodologies. The expert will work closely with the Project Manager to enable the expert to accomplish the research.
    • Develop a working methodology based on end-user experience feedback throughout the entire online job application journey to further ensure that the process is accessible for persons with disabilities, including aspects such as:
      • The accessibility requirements to ensure that all recruitment forms and/or digital content are provided in accessible formats.
      • The requirements to allow applicants with disabilities to upload documents they wish to present as part of their candidacy, e.g., resumes, certifications, etc..
      • The prevention of barriers such as application drop-off (focus on consistency and flexibility issues, etc.).
      • The use of applicant experience tracking systems that provide built-in application abandonment reports to detect where in the application process is abandonment taking place more often and to help identify and resolve issues.
      • The collection of information on the accessibility user needs and how these are addressed to facilitate the recruitment process.

      To obtain feedback, the expert will be responsible for the coordination and guidance of a group of end-user validators with different types of disabilities -including persons with visual and hearing impairments and/or neurodivergent persons, and/or any additional required users of assistive technologies- who will provide information from the end-user perspective on the usability of the online job application platforms, as well as on other aspects of the online recruitment (as required and/or identified by the expert). This group of end-user validators will be identified by and from at least five (5) Disabled Persons Organizations (DPOs).

    • Identify and categorize the different human barriers (from the perspective of HR staff training/knowledge to communicate/interact with potentials candidates with different types of disabilities) and digital barriers faced by applicants with disabilities and users of assistive technologies, occurring at different stages in the e-recruitment process, such as, but not limited to, application and CV screening, evaluation (online testing; outsourced evaluation by third parties; online interviews), offer acceptance, training, induction, etc..
    • Deliver (on confidential basis), for each of the seven (7) assessed organizations a web accessibility checking report based on the HR web pages relevant to the online recruitment process, by using online web evaluation tools, and further indicate the identified barriers that persons with disabilities might encounter in accessing their respective recruitment process.
    • Deliver an assessment report containing the results of the above indicated areas of the work including key findings, challenges, and possible solutions for the accessibility barriers encountered in the evaluation of the online job applications and recruitment systems and related content of assessed organizations.

    The expert will ensure the delivery of the final version of the reports in accessible format.

    Concrete Deliverables:
    • A comprehensive draft outline and table of contents of the assessment report and suggested work plan and methodology.
    • Collect and evaluate information from at least fifteen (15) end-user validators to identify the results of their experience during the simulations done in the seven (7) online application and recruitment systems of the sample organisations.
    • Deliver seven (7) web accessibility checking reports based on the respective HR web pages relevant to the online recruitment process, by using online web evaluation tools, and further indicate the identified barriers that persons with disabilities may encounter in accessing their respective recruitment process.
    • Develop a working methodology based on end-user experience feedback, throughout the entire online job application journey, to further support HR Departments in ensuring that the process is accessible for persons with disabilities.
    • A final assessment report containing key findings, challenges, and possible solutions for the accessibility barriers of the online job applications and recruitment systems of the assessed organizations.

    The working methodology:

    The expert will work closely with the Project Manager and the support staff -based on the required expertise from ITU and ILO-, the project's Advisory Committee, and/or end-user representatives, as necessary for the development of the report. The expert will provide draft proposals for the deliverables 1,3,4 and 5 to obtain inputs, comments, requirements and suggestions, which will be considered and/or discussed in order to agree on the final version of these deliverables.

    The copyright for all documents produced shall be vested with ITU.
     Competencies
    Expertise in ICT/digital accessibility and accreditation from International Association of Accessibility Professionals (IAAP) is compulsory. In particular, the expert must have a solid understanding of ICT/digital accessibility and/or on the use and evaluation of web accessibility based on the existing tools including design, content, etc., in line with the web accessibility international standards. Further knowledge on how people with different disabilities use digital platforms is required, including an understanding of accessibility barriers that people with disabilities experience while using digital platforms; evaluation techniques, tools, and methods to identify these barriers; and assistive technologies and adaptive approaches used by persons with disabilities.
    Qualifications required
    Education:
    Advanced university degree in telecommunication, computer science, information technology or relevant field such as engineering etc., OR education from a reputed college of advanced education with a diploma of equivalent standard to that of an advanced university degree in one of the fields above.
    Experience:
    At least ten years of progressively responsible experience with specialization in telecommunication, /or related field, ICT for development, ICT accessibility, or an equivalent level of education and specialization in the field relevant to the post.
    Languages:
    Excellent knowledge of English at advanced level and knowledge of a second official language (Arabic, Chinese, French, Russian, Spanish) at intermediate level. Knowledge of a third official language would be an advantage. (Under the provisions of Resolution No. 626 of the Council, a relaxation of the language requirements may be authorized in the case of candidates from developing countries: when candidates from such countries possess a thorough knowledge of one of the official languages of the Union, their applications may be taken into consideration.)*ITU is committed to promoting equality and creating an inclusive workplace for all. We encourage applications from persons with disabilities.
    Additional Information:
    Salary:

    340 USD per day (total salary for the 3 months USD 23,800)

    Work at home

    Applicants will be contacted directly if selected for written test. Interviews may be used as a form of screening.

    For further information concerning the Conditions of Employment please click the following link
    Applicants will be contacted only if they are under serious consideration
    Selection in Progress

    This vacancy is shown for viewing only. It is not currently open for applications.
     
     
    ITU is a smoke-free environment